RETURN POLICY
Please read our Return and Refund policy.
Returns
Unfortunately we cannot offer returns. Eww. . . It isn’t sanitary Sis. Unopened original packaging can be declined and returned . Not Happy With Lashes? Check out our “How to” on Lash customization tips.
We are not responsible for lost/stolen items or post office delays
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that we may not cover return shipping costs for all orders.
Refunds
Place your request for a refund within 30 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 30 days of the most recent estimated date of delivery. We have no obligation to consider requests that are placed outside of these time frames. We will not consider refund requests unless the latest estimated arrival date has passed.
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Wrong Order Received - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.
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It never arrived - If you don’t receive an item you ordered, you are eligible for a refund within the time frame stated above. We will return or credit the amount of the purchase.
We have no obligation to consider requests that are placed outside of these time frames.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@minksmonthly.com.
Exchanges
We only replace items if they are defective or damaged. Please send us a picture of the defective product with original box.
If you would like to exchange for another product or the wrong product was sent to you, please return the product in the original box and send us an email at info@minksmonthly.com. We will send you the new order as soon as possible.