FAQs
IMPORTANT: MOST QUESTIONS CAN BE ANSWERED ON THIS PAGE, PLEASE DO NOT CONTACT US MULTIPLE TIMES UNLESS YOU ARE INQUIRING ABOUT A REFUND OR CANCELLATION.
Q: DO I HAVE TO SIGN UP FOR THE SUBSCRIPTION IN ORDER TO ORDER LUXURIOUS LASH STRIPS FROM MINKS MONTHLY?
A: No but rates are discounted with The Starling Subscription.
Q: WHAT IF I NEED TO CANCEL MY SUBSCRIPTION?
A: Yes you can cancel at anytime.
Q: HOW LONG FOR PROCESSING?
A: Upon placing your order, please allow up to 5-10 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.
Q: HELP! MY TRACKING NUMBER ISN'T UPDATING!
A: If your tracking number isn't updating it's because you've received a default tracking number that is only there to let you know when it's shipped. The only time you'll receive a tracking number that updates is if you got paid shipping.
Q: HOW LONG DOES SHIPPING TAKE?
A: Please allow up to 5-10 days for your order to processed, and an additional 3 days to be shipped out. Our fulfillment centers is located in Columbus Ohio, USA. Please allow 5-10 business days for shipping due to COVID-19
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DOES MINKS MONTHLY PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through email. You can send us an email at info@minksmonthly.com with any questions or concern that you have.
Q: WHAT ABOUT REFUNDS?
A: We offer refunds on a case by case scenario bases please email us to refund request.